MHQ West wants agencies and organizations to feel confident long after their vehicles leave the shop. This blog explains what your warranty covers, how support works, and what to expect if something goes wrong.
Our Warranty Promise
Every vehicle upfit from MHQ West includes a one-year warranty on our workmanship and the equipment we install. If an issue arises related to our installation or the covered equipment, we will address it quickly and correctly in line with our warranty and the manufacturer’s coverage.
What the Warranty Covers
Our one-year warranty focuses on two main areas: how the upfit was installed and the products we installed.
- Workmanship: Any problems caused by how a component was mounted, wired, or integrated into the vehicle.
- Installed equipment: Components and systems we provide and install, supported alongside the manufacturer’s own warranty terms.
If it’s something we did or installed as part of your upfit, we stand behind it for a full year.
How We Make It Right
If something isn’t right, our commitment is simple: we make it right.
Depending on the issue, that may include:
- Repairing the affected component or installation.
- Adjusting mounting, wiring, or configuration so it performs properly.
- Replacing faulty components when appropriate and consistent with manufacturer coverage.
The goal is always to get your vehicle safely and reliably back in service with minimal downtime.
→ Ongoing Maintenance and Support: How MHQ Stands Behind Our Work
How to Get Support
When you notice an issue:
- Document the problem (time, symptoms, photos if possible).
- Contact your MHQ West location as soon as you can.
- Be ready to share vehicle details, upfit date, and a description of what’s happening.
Our team will walk through next steps, which may include troubleshooting over the phone, scheduling an inspection, or arranging service to diagnose and resolve the problem.
Peace of Mind for Your Fleet
For agencies that rely on their vehicles every day, reliability is non‑negotiable. A clear warranty and responsive support mean you’re not on your own if something fails. With MHQ West’s one-year workmanship and installed equipment warranty, you gain the assurance that if something isn’t right, we’ll work to make it right and keep your fleet mission-ready.
Have a question about your coverage or need help with an issue on your upfit?
Contact MHQ West today.
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